Bharat Sanchar Nigam Limited (BSNL) offers a wide range of telecommunications services in India. The company is completely a Government Undertaking organization. BSNL Customer Care number & service details are vital things that you must know if you are a new or existing user.
The company claims 360-degree telecom services in terms of Wi-fi services, National Long Distance services, Data Centre services, Internet and Broadband services along with Fiber to the Home (FTTH) services, GSM Mobile Services including 4G, 3G, 2G, and Value Added Services. Along with this International Long Distance Services and Wireline Services are also. So, let us learn in detail about the customer services offered by BSNL. And also know how to raise a query using the BSNL complaint portal.
BSNL Customer Care Number – Details
| BSNL Services | BSNL Helpline Number |
|---|---|
| General Customer Care | 1500 or 1800-345-1500 (from BSNL network) |
| Mobile Services (Prepaid) | 1503 or 1800-180-1503 (from any network) |
| Mobile Services (Postpaid) | 1503 or 1800-180-1503 (from any network) |
| Broadband Complaints | 198 or 1504 or 1800-345-1504 (from any network) |
| Dial-Up Internet | 12678 or 1800-425-1957 (from any network) |
| Landline Complaints | 198 or 1500 or 1800-345-1500 (from any network) |
| New Landline Connection | 1500 or 1800-345-1500 (from any network) |
| Business Solutions | 1800-425-1955 (from any network) |
| MPLS-VPN Services | Contact respective customer service managers via the BSNL website or local offices |
| International Roaming Helpdesk | 1503 or 1800-180-1503 (from any network) |
| ISD Services | Contact respective regional customer service numbers available on the BSNL website |
| FTTH Customer Care | 1500 or 1800-345-1500 (from any network) |
| MNP Helpline | 1800-180-1503 (from any network) |
| Value-Added Services (VAS) | 1503 or 1800-180-1503 (from any network) |
| IPTV Services | 1500 or 1800-345-1500 (from any network) |
| Directory Enquiry | 197 |
| General Complaints | 198 or 1500 (from any network) |
| General Enquiries Email | customerfeedback@bsnl.co.in |
| Mobile Services Email | mobileservices@bsnl.co.in |
| Broadband Services Email | broadbandservices@bsnl.co.in |
| Landline Services Email | landlineservices@bsnl.co.in |
Note: For region-specific numbers and more detailed support, customers can visit the BSNL official website or contact the nearest BSNL office.
BSNL Contact Information:
- Customer Support through Email ID
- Id-ebenquiry@bsnl.co.in
- Customer Support through Leased Line Call Centre
- Leased Line Call Centre: 1800-425-1957
Steps to Raise a BSNL Complaint Online
1. Visit the BSNL Portal:
Go to the official BSNL website i.e., BSNL Customer Care Portal.
2. Log In or Register:
- If you already have an account, log in using your credentials.
- If you do not have an account, register by providing the required details such as your phone number, email address, and other necessary information.
3. Access the Complaint Section:
- Once logged in, navigate to the “Service” section in the menu.
- Select “Complaint Booking” or “Service Request” from the options.
4. Select the Type of Complaint:
- Choose the appropriate service for which you want to complain (Landline, Broadband, Mobile, etc.).
- Select the type of complaint from the dropdown menu (e.g., Fault, Billing, Connection issues).
5. Enter Complaint Details:
- Fill in the required details such as your phone number, service ID, and a brief description of the issue.
- Provide any additional information that might help in resolving the issue.
6. Submit the Complaint:
- After filling in all the details, click on the “Submit” button.
- You will receive a complaint ID for reference. Note this ID for tracking the status of your complaint.
7. Track Your Complaint:
- You can track the status of your complaint by logging into the BSNL portal and navigating to the “Complaint Status” section.
- Enter your complaint ID to check the progress and any updates on the resolution.
Key Services Provided by BSNL
1. Landline Services:
- Basic landline telephony
- ISDN (Integrated Services Digital Network) services
- EPABX (Electronic Private Automatic Branch Exchange) systems
2. Mobile Services:
- Prepaid and postpaid mobile connections
- BSNL 2G, 3G, and 4G services
- Mobile data services
- Value-added services (VAS) like caller tunes, SMS packs, and more
3. Internet Services:
- Broadband internet (wired)
- FTTH (Fiber to the Home) high-speed internet
- Wi-Fi services
- DSL (Digital Subscriber Line) services
4. Enterprise Services:
- MPLS-VPN (Multi-Protocol Label Switching Virtual Private Network)
- Leased line services
- Managed network services
- Data center and cloud services
5. Digital Services:
- Bharat AirFibre (wireless broadband in rural areas)
- BharatNet (connecting rural areas with high-speed broadband)
- E-Governance solutions
- Digital payment services
6. Other Services:
- IPTV (Internet Protocol Television)
- VoIP (Voice over Internet Protocol) services
- INMARSAT (satellite mobile services)
- SMS-based services and applications
Conclusion
BSNL continues to expand its portfolio to cater to the evolving needs of its customers, including both individual consumers and businesses. We hope this blog was helpful to know about the BSNL helpline numbers which are toll-free. You can call these numbers anytime to talk with the representative of BSNL Live. You can also dial these numbers for the query of the BSNL customer care number.
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