Canceling an order on Shopsy is straightforward, whether the order has been placed recently or already shipped. For shipped orders, contact Shopsy customer support for assistance. If the order has already been delivered, you can initiate a return through the app. Understanding these steps ensures a smooth cancellation process and helps you manage your purchases effectively. But still, the process does sound a little long, so to make it easier for you. We have in detail given the steps and screenshots on how to cancel an order on shopsy.
How to Cancel Order on Shopsy
Detailed Steps on How to Cancel Shopsy Order
1. Shopsy Orders
Open the shopsy app on your phone, and click n account option on the screen footer. Now, tap on the ‘My Orders’ section to view your recent orders.
2. Order Selection
Find the order you want to cancel and tap on it to open the order details.
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3. Shopsy Cancellation Process
Click on the ‘Edit Order’ option in the order details window.
4. Choose Option to Cancel
After you choose the edit order option you will have a set of three options, choose ‘I want to cancel my order’. Now the process to cancel shopsy order begins
5. Reason for Cancellation
You will now have to choose the right reason for your cancellation.
6. Write the Reason
If you’re desired reason is not displayed in the options, choose my reasons are not listed here and then comment down the actual reason. Click on Submit Request.
7. Shopsy Order Cancel Confirmation
With all the above steps your shopsy order will be successfully canceled.
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How To Cancel Shopsy Order After Shipment?
- If the order is already shipped, you may see options like ‘Track’, ‘Contact Support’, or ‘Cancel’. The availability of the ‘Cancel’ option depends on the stage of the shipment.
- If the ‘Cancel’ option is not available, or if you have any issues, contact Shopsy customer support. You can usually find the contact details or a ‘Help’ section within the app.
- Explain your situation to the customer support representative and request to cancel the order. They will guide you through the process.
- If the order has already been delivered and cannot be canceled, you can return the item. Follow the return process outlined in the app under ‘My Orders’.
- Or you can wait until delivery and tell the delivery person to cancel the order and not receive it.
Shopsy Refund & Cancellation Policy
Shopsy has specific refund and cancellation policies. And in terms of product shipment and tracking, you need to be aware of certain key points. Make sure you remember them for emergency purposes. The following are the things to remember when it comes to Shopsy order cancellation
Cancellation Policy
Order Cancellation by Shopsy: Shopsy reserves the right to cancel orders due to various reasons such as stock unavailability, pricing errors, or issues with the delivery address.
Refund Policy
1. Shopsy Refund Eligibility:
- Refunds are typically provided for products that are returned due to defects, damages, or incorrect items delivered.
- Refunds are also processed if the seller fails to ship the item within the promised time frame.
2. Refund Process:
- Once a return is initiated and the product is received back by the seller, the product is inspected. If the return is approved, the refund is processed.
- Refunds are usually issued to the original payment method used during the purchase. If you paid via COD (Cash on Delivery), the refund may be processed to your bank account or via other methods specified by Shopsy.
3. Refund Timeframe:
- The refund process typically takes 7-10 business days after the return is approved.
- The exact time frame may vary depending on the payment method and your bank’s policies.
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Shopsy’s Return Policy
1. Return Window: Products can generally be returned within 7-30 days of delivery, depending on the product category and seller policies.
2. Return Conditions:
- Products should be returned in their original packaging, unused, and with all tags intact.
- Some items, like perishables, personal care products, or customized items, may not be eligible for returns.
FAQ’s
1. On what products shopsy doesn’t offer replacements?
Personal care and hygiene products, undergarments and lingerie, perishable goods, health and safety products, customized or personalized products, beauty products, and opened or used products.
2. How much time does it take for a refund from Shopsy?
Refunds from shopsy can be initiated and credited to your account within 24 hours or it will take 7-10 business days.
3. What payment methods are available on Shopsy?
Credit/debit cards, net banking, UPI, and COD are the open payment methods available on the Shopsy app.
4. Can I change my delivery address after placing an order on Shopsy?
Yes, you can change your delivery address after placing your order, using the Edit Order option.
5. What are Shopsy’s shipping charges?
Shipping fees, free shipping thresholds, and any additional charges depend on the order value and distance.
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